preloader

If not now when?

Read Post

The one thing all ‘strong’ managers do daily

Read Post

What’s best for the customer?

Read Post

If not now when?

Late last year, I attended a breakfast with the Human Kind Project and one of the Guest Speakers was Glen Carson, Co-Founder of Key Person of Influence and DENT. During his talk Glen said something that struck a chord with me: “Give so it hurts. Because when it’s it hurts, it reminds you why you’re […]

read more

The one thing all ‘strong’ managers do daily

“Managing and leading my team just takes up so much of my time!” I’m willing to bet if you’re a manager, this thought resinates with you. It also probably comes as no surprise when I tell you it’s the most common grievance I hear from business owners. Now I don’t have a silver bullet solution […]

read more

What’s best for the customer?

I first heard of the idea of a “Customer Centric Culture” about 18-months ago and if I’m honest it was love at first conceptual sight. What I’ve learnt over the past year and half is that Customer Centricity is about more than being customer focused and it goes deeper than simply the customer experience. A […]

read more

Brains, feet and knowledge

So yes I had BIG dreams for 2016 but there’s no way I could have predicted how the first four months of this year would play out! I’m beyond excited (while also slightly s#!ting myself) to announce that I am the host of a new TV series called the Human Element to be aired on […]

read more

Bespoke Mystery Shopping – Ruby Recon

In December 2013, I wrote a blog post called “Service is a choice”. As I said back then, I have always believed service is a choice. A choice of words, a choice to listen and a choice to care.” Several months after writing that blog post, two clients asked us if we offered a Mystery […]

read more

My two masters in empathy

So in just over a week I’m going to be one of the lucky ducks who gets to attend a Business Chicks workshop with Dr. Brené Brown. Now I’ve noticed since I started talking about this upcoming workshop to people, I’m either met with “oh wow / that’s exciting / she’s amazing / love her […]

read more

You know what they say…

The old cliché “everything happens for a reason” is often over-used and as such I think we don’t really give it the merit it deserves. I’ve always been a believer, but never quite so much as I am today. Over the past few months I’ve been riding the wave of starting up Emerald City Consulting. […]

read more

A lesson in persistence from a 5-year old

On the weekend, my 5-year old son gave me a lesson in persistence. We were rostered on for a 1-hour shift to sell raffle tickets at our local shops to help raise money for his school. At first my son was shy and unsure of what to do, so I gave him 2 instructions. 1. […]

read more