Are you harnessing the power of a good question? I was with a group of retail store managers recently working on how they show up as coaches. We were talking about coaching in the moment - the small things you can catch in the moment and use as a coaching opportunity. E.g, not labelling discount specials on the appropriate section of the product or not walking a customer to a product that they're asking about. Those things we see in the moment and often think "I don't have time to deal with that now". Part of the method is to discuss the ‘why' or the impact of making the c
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Just eat the frog
How often do you eat the frog? Personally, I’ve never been adventurous enough to try cuisses de grenouille (frogs legs for those who failed primary school French classes like me), but I’m about to introduce you to a different type of frog that you’re definitely going to want to eat. Imagine if every day you had to get up and eat a live frog. Gross, I know, but it’s probably the worst thing you’d have to do that day. Imagine now, if instead of eating that frog right away, you did every other thing on your list, and that frog just sat there, all day, looking at you, with those big, slimy eyes
The Ivy Lee Method – one simple step to increase your productivity
How would you like to increase your productivity with one simple step? Let me tell you a story. By 1918, Charles M. Schwab was one of the richest men in the world. He was the president of the Bethlehem Steel Corporation, the largest shipbuilder and the second-largest steel producer in America at the time. Schwab was known as a “master hustler”, constantly seeking an edge over the competition. In his quest to increase the efficiency of his team and discover better ways to get things done, Schwab arranged a meeting with a highly respected productivity consultant named Ivy Lee, a suc
Are you listening or waiting to speak?
Do you know the difference? Waiting for your turn to speak, or, listening to respond, is what you do when you’re having an argument with your partner and you’ve latched on to the first thing they said, have a perfectly formulated rebuttal, and you’re just waiting for them to finish talking so you can say your piece and win the argument. Listening to hear is when you truly want to hear what someone is saying. You park all judgement and lead with curiosity. The difference between the two is massive, and we can feel it. I posted last week about active listening but let’s take it a bit further
