preloader

what we do / coach

Helping people reach their highest
potential and performance

Everything DiSC®
Profiles and
Coaching storis-line

Story1

DiSC® is an acronym for the four primary dimensions of behaviour:

  • Dominance – direct, results-oriented,  strong-willed and forceful.
  • Influence – outgoing, enthusiastic, optimistic  and lively.
  • Steadiness – even-tempered, accommodating, patient and humble.
  • Conscientiousness – analytical, reserved, precise and systematic.

Because DiSC profiles describe behavioural style, they are ideal tools for the work environment. While measuring a person’s personality type can be helpful, we cant really ask that person to change their personality.
It is appropriate, however, for an organisation to ask people to adapt their behaviour to become more effective in the work environment.

In particular, managers and leaders become more adaptable when they understand the impact of their behaviour on the work environment, and the impact that environment has on employee engagement, commitment and productivity. They learn to adapt the way they communicate and relate to the different motivational needs of the people they work with.

At Human Tribe we can facilitate 1-to-1 coaching sessions and / or group training programs. For smaller organisations wanting to send a small number of people to a training program, we do run public programs, click to find out more

At Human Tribe we can facilitate 1-to-1 coaching sessions and / or group training programs. For smaller organisations wanting to send a small number of people to a training program, we do run public programs, click to find out more

Our Everything DiSC Profiles and Training Programs include:

Everything DiSC Workplace

This training program allows participants to learn about the DiSC model, identify their preferred working style and the similarities and differences amongst the DiSC styles. Each participant will have the opportunity to identify what works for them and what challenges them when working with each style and how to better understand the people they work with. We explore how others have learnt to bridge their differences using DiSC and practice using DiSC to build more effective relationships at work. The training session concludes with an action plan for building more effective relationships.

Everything DiSC Management

This Management Training program allows leaders within your business to learn about the DiSC model, identify their preferred management style and explore the priorities that drive their management style, while learning a method for recognising other people’s DiSC styles.

Each participant will have the opportunity to:

  • Learn about their natural directing and delegating style and identify the directing and delegating needs of different people
  • Discover how they affect the motivation of others and how to recognize what different people find motivating and demotivating
  • Learn about their natural style of developing others and identify the development preferences of different people
  • Consider how their manager might see them and discover different approaches for getting buy-in from your manager

The training program concludes with a Management Action Plan.

Everything DiSC Sales

This Sales Training program allows anyone who sells within your business to learn about the DiSC Sales model, identify their priorities as a sales person and identify their strengths and challenges to keep in mind when learning to better connect with customers. Participants will learn a process for placing customers on the DiSC Sales map and explore the buying styles of your customers. We will explore how failing to adapt can interfere with the sales process, discover how to adapt for better sales outcomes with customers and develop a plan to improve sales interactions.

Everything DiSC Work of Leaders

This Strategic Leadership Training session is based on best practice leadership principles and connects to real-world demands, generating powerful conversations that provide a clear path for action.

Leaders in this program will:

  • Learn about the DiSC model and how it informs the role of a leader while exploring their own leadership style and priorities.
  • Learn about the 3 drivers of crafting a vision, understand the behaviours that characterise each driver and how they may impact a leader’s effectiveness and discover how they approach each driver of vision
  • Learn about the 3 drivers of alignment, understand the behaviours that characterise each driver and how they may impact a leader’s effectiveness and discover how they approach each driver of alignment
  • Learn about the 3 drivers of execution, understand the behaviours that characterise each driver and how they may impact a leader’s effectiveness and discover how they approach each driver of execution
  • Learn about their strengths and challenges in the Work of Leaders process, identify the benefits of improving on your challenge areas and write an action plan for improvement in one challenge area
Everything DiSC 363 for Leaders

The Everything DiSC 363 for Leaders is a coaching program whereby we obtain feedback from a Leader’s direct reports, peers, manager others and themselves. This data is presented to the Leader in the DiSC 363 report. The coaching program works through this data and provides the Leader with an opportunity to develop the skills they need to become an exceptional leader.

Human Tribe provides 1-to-1 Coaching sessions over a 3-month period. A DiSC 363 for Leaders report is completed prior to the coaching commencing and again at the conclusion of the coaching program.

5 Behaviors of a
Cohesive Team®
program storis-line

Team Program

Based on Patrick Lencioni’s New York Times Best-Selling Book “The Five Dysfunctions of a Team” this program is an assessment-based learning experience that helps individuals and organisations reveal what it takes to build a truly cohesive and effective team in the most approachable, competent and effective way possible.

Powered by Everything DiSC, the profiles help participants understand their own DiSC styles. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge – for individuals, the team and the organisation. The single most competitive untapped competitive advantage is teamwork.

To gain this advantage, teams must:

  • Trust One Another
  • Commit to Decisions
  • Hold one another Accountable
  • Focus on Achieving Collective Results

Participants will come out of the program not just with a knowledge of the model and how the team is currently performing (based on the assessment) but also with specific plans to improve that performance.

video

Genos Emotional
Intelligence Reports
and Coaching storis-line

Team Program

Emotional Intelligence (EI) is a set of skills that relate to an individual’s ability to perceive, understand, and manage their feelings, emotions, and mood states within themselves and also with others. People who possess high levels of EI are more intra and interpersonally effective, qualities that translate into enhanced levels of performance in the workplace regardless of level or job function.

Genos is one of the world’s leading creators and distributors of EI assessments and support products designed to enhance individual, team, and organisational EI. Established in 2002, Genos EI was the first EI assessment instrument developed specifically for the workplace.

It is supported by peer-reviewed research findings and tangible business case studies and publications offering you the confidence of a real return on investment.

At Human Tribe we can facilitate 1-to-1 EI coaching sessions and / or group EI training programs. For smaller organisations wanting to send a small number of people to a training program, we do run public programs  find out more

Get in touch

Our Genos Emotional Intelligence Training Programs include:

Genos Enduring Impact Series

 

People who possess high levels of EI are more intra and interpersonally effective, qualities that translate into enhanced levels of performance in the workplace regardless of level or job function. Often coaching in EI does not commence until an employee is established in a leadership role, however it can be argued the most apparent and critical time to develop EI is when an employee is developing as a leader.

The Genos Enduring Impact Series is an innovative new learning system developed for the future leaders of your business. The series combines assessment, classroom learning, and computer-based developmental experiences to enhance EI skills and behaviours today that translate into success for the leaders of tomorrow.

Conducted over 5 half-day sessions and completed with an individual coaching session, this program allows emerging leaders to develop an understanding and increase their effectiveness in:

  • Emotional Awareness
  • Emotional Expression
  • Emotional Reasoning
  • Emotional Management

Genos-2

Genos EI Enhancement Program

 

This training program is aimed at established Leaders looking for ways to enhance their team’s and the organisation’s productivity. EI has been proven again and again to be a contributor not only to individual success and productivity, but also in the creation of positive workplace environments where individuals are engaged to do their very best work. Leading edge companies around the world have recognised the business imperative of creating an engaged workforce. Recent studies have discovered that job satisfaction and employee engagement now account for about 30% of an organisation’s bottom line performance.

This is a 10-module program that runs over a six-month period. Pre-and-post program multi-rater emotional intelligence assessments are also included.

The program has been conducted successfully with numerous ASX 200 and Fortune 500 companies around the world. The average level of Emotional Intelligence enhancement achieved is approximately 20%. What does that practically mean? It means people who participate in the program significantly and demonstrably enhance their capacity to:

  • Engage and motivate those around them
  • Build productive relationships
  • Make effective people decisions
  • Cope with high work demands and stress
  • (And most importantly) enjoy their work and life!

impact

 

 

Leadership Training
Programs storis-line

Management Coaching Series

 

management-coaching-series

Coaching is unlocking a person’s potential to maximise their own performance. It is helping them to learn rather than teaching them.” – Whitmore 2003.
This training program kicks off with our Everything DiSC Management Training session. This 1st day will help participants gain an understanding of their preferred management style, the impact their style has on other styles they work with and some ways they can increase their effectiveness when directing and delegating, motivating and developing their team.
Following DiSC Management, the program looks specifically at the skills associated with coaching, including:

  • The important role that coaching plays in achieving business objectives
  • Identifying the areas where, as Coaches, we can have the greatest influence on our teams
  • Learn about and demonstrate an ability to use best practice Coaching techniques when Coaching
  • New Skills, Coaching in the Moment and Coaching for Improved Performance
  • Show an ability to overcome barriers when our Team Members resist and agree on quantifiable outcomes when coaching
  • Implement an Action back on site that reflects best practice coaching techniques

 

Leading Change Training Program

470_emerald_city

As we all know change is inevitable however it doesn’t mean it’s easy! Having awareness around how you personally react to change and your skills to adapt to change can increase individual and workplace productivity.

This program kicks off with our Everything DiSC Training session, where participants learn about the DiSC model, identify their preferred working style and the similarities and differences amongst the DiSC styles. Each participant will have the opportunity to identify what works for them and what challenges them when working with each style and how to better understand the people they work with. We explore how others have learnt to bridge their differences using DiSC and practice using DiSC to build more effective relationships at work.

As we finish up with Everything DiSC we then move on to focus on change and to do this we use the “Who Moved my Cheese?” model. Participants will learn about the four change skills to deal with change, Anticipating Change, Taking New Actions Now, Moving Beyond Fear and Imagining Real Success. We will uncover how leaders initiative and implement change in the workplace to ensure the best possible outcome for both the organisation and it’s employees.

Time Mastery Training Program

470_emerald_city

If you could reduce your Team Member’s wasted time by just 5 minutes every hour, productivity would increase by 8.3 percent. Efficiency levels would also rise as the team begins to devote more time to completing critical tasks. This program utilises the Time Mastery profile, a self-assessment tool that helps people set priorities and manage their time more effectively.

The Time Mastery Profile helps people evaluate their time management effectiveness in 12 critical areas; attitudes, goals, priorities, analysing, planning, scheduling, interruptions, meetings, written communications, delegation, procrastination and team time.

Sales & Service Training
Programs storis-line

Service Based Selling

service_based

Unfortunately many a sales opportunity is missed when an enquiry from a potential customer is mismanaged. To ensure sales are maximised anyone in your business who could potentially handle an enquiry needs to have a thorough understanding of how to handle the enquiry and contrary to popular belief, being friendly is not the whole story.

This program kicks off with our Everything DiSC Sales Training session, where participants learn more about their natural selling style, how to recognise the buying styles of potential customers and how to utilize this knowledge increase their sales effectiveness.

Once the participants have an understanding of their selling styles and customer’s buying styles, we then look at specifically how enquiries are handled. At the end of this program, our aim is for our participants to be able to:

  • Demonstrate sales techniques that turn our enquiries into sales
  • Display the ability to handle a telephone enquiry
  • Display the ability to handle an online / email enquiry
  • Demonstrate best practice sales techniques when:
    • Having a “pre-chat”
    • Conducting a personalised overview of the business’ service/s
    • Closing and handling objections
    • Implement a system to ensure all enquiries are followed up in a professional and timely manner
Customer Service 101

470_emerald_city

Customers are the lifeline of any business, knowing what customers want and delivering great service can result in return customers, loyal customers and positive brand recognition. When businesses deliver great service, the team’s morale and productivity increases, as do bottom line results.

This program focuses on what makes customer service great and the key principles around providing great customer service. We look at face-to-face service, over the phone and service provided over email. We also look at when things go wrong, how to deal with angry customer and how to respond to customer service complaints.

Happy people = better business.

We can help your business improve results by effectively focusing on developing your people.

Let’s talk