One of my favourite quotes would have to be by Maya Angelou: “I’ve learnt that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Not only will people never forget how you make them feel, the science of emotions tells us how you make people feel has a direct impact on how they think, make decisions, how people behave and how they perform. One of the most robust, well established theories in the social sciences is that there’s a direct link between the way we feel and the way we perform. And you probably don’t need a
