You’re sitting across from your team member.
You can smell their coffee.
You can hear people outside the door talking about the footy on the weekend.
You’re excited to see what they’ve been working on following your talk with them last month about upping their game.
You say in a friendly tone, “ok, show me what you’ve got”.
They shift uncomfortably in their chair.
Yep, you know where this is going.
They got nothin’.
The excuses start to roll in.
You feel yourself get frustrated.
Ok, pause. What do you do?
…I’m actually asking you, yes you, the reader.
Think about it, what would you actually do in this situation?
What do you do in these situations? I’m sure you’ve experienced them.
I’ll tell you what an effective manager doesn’t do…
They don’t have a go at them.
They don’t let their frustration out in an unproductive way.
They don’t personally attack the person or their commitment to the team/project/company.
They don’t tell them they expect better next time and end the meeting.
Have any of these been you? I think we’ve all been there at one time or another, right?
So, what DOES an effective manager do?
They take a breath and tell themselves, “you’ve got this” – Self management.
They ask questions instead of telling them what they’ve done wrong – Holding curiosity instead of judgement.
They get the team member to uncover, in their own words, what went wrong, what they should have done and why it happened – Ownership and buy in.
They get them to commit to specific actions, with deadlines and straight away book in times for follow up. They ask, “what do you need from me?” – Commitment.
They follow up as per the agreed timeline – Accountability.
They get outcomes.
And, the way they dealt with it reduces the chance of this happening again.
Imagine if you had the confidence and capability to deal with every situation in such an effective way.
Imagine what your team could achieve.
Imagine what you could achieve.
Why imagine when this could be your reality.
Does all this sound too good to be true?
Don’t take my word for it, here’s what other attendees of The Effective Manager Program are saying:
Jess is absolutely brilliant. I’ve learnt an incredible amount during the past year – from having difficult conversation, the importance of onboarding and giving/receiving feedback. They are skills I will take with me throughout the rest of my career journey.” – Brittany Hayes
“The Effective Manager Program with Jess was something I looked forward to every month for a year! I can’t speak more highly of Jess and her program. I started lacking confidence in some areas of management and left feeling equipped and armed to be the best leader I can be. Do it Do it Do it!” – Gabriella Ptasznik
“I have found this program very beneficial. The tools this program gave me has given me the confidence I lacked to carry out my role. Being able to have the skills to coach the staff and ways that would suit them, so they understand in their way. I would highly recommend this program.” – Nikki Holbrook
“Jess was amazing and although I had 25 years of management, I felt engaged and excited to learn new things and management styles.” – Program attendee
“The best thing I’ve ever done thank you Jess.” – Program attendee
I could go on, but you get the point.
Our next cohort kicks off in May.
So, what are you waiting for?