The power of one. It doesn’t sound as catchy as "the power of three” (any other fans of Charmed out there?) but it’s just as magical to consider. The power of one is the impact just one person can have on a team. An impact that goes both ways. I’m sure we’ve all had the experience of being on a generally high performing team but there’s that one person who just pulls everyone down. The slacker. The free-loader. The one who you wonder, “what does that person even do?” I don’t want to talk about that person. I want to talk about you. As a manager, you have the power to set the tone for
People
The $180k conversations you’re not having
I want you to think about what an extra $180,000 would mean to your business. No, unfortunately this isn’t a free giveaway, but I might be able to help you save that much (or more). Stick with me while we crunch some numbers. In Australia, over 97% of businesses have less than 20 employees. Let's average that out to 10 per business. Latest data show that average turnover in Australia is 9.5%. This means, statistically, that our 10 person business will turn over 1 person per year. Average salary in Australia is $90,000 and the estimated cost of turning someone over can range from 50% -
The ripple effect
What's one action you could take to lift the performance of your entire team? I’ll give you a hint, it starts with you. When you invest in improving your effectiveness as a manager, you're investing in improving the performance of your entire team. When managers invest in their own growth and development, the natural result is better team performance, productivity and engagement. It's all about the ripples. Yes, you’ll pass on the tangible skills that you gain, such as better time management and problem solving, but there’s so many more ripples: 1. Better communication: Managers
The power of a question
Are you harnessing the power of a good question? I was with a group of retail store managers recently working on how they show up as coaches. We were talking about coaching in the moment - the small things you can catch in the moment and use as a coaching opportunity. E.g, not labelling discount specials on the appropriate section of the product or not walking a customer to a product that they're asking about. Those things we see in the moment and often think "I don't have time to deal with that now". Part of the method is to discuss the ‘why' or the impact of making the
Just eat the frog
How often do you eat the frog? Personally, I’ve never been adventurous enough to try cuisses de grenouille (frogs legs for those who failed primary school French classes like me), but I’m about to introduce you to a different type of frog that you’re definitely going to want to eat. Imagine if every day you had to get up and eat a live frog. Gross, I know, but it’s probably the worst thing you’d have to do that day. Imagine now, if instead of eating that frog right away, you did every other thing on your list, and that frog just sat there, all day, looking at you, with those big, slimy